Privacy Policy
Important Notice Concerning Privacy
Agero, Inc. (formerly known as Cross Country Automotive Services) and its subsidiaries (collectively, “Agero”) have been providing quality services, benefits and programs to our clients, their customers, and our customers for over 40 years. We value the trust that our clients, their customers, and our service providers and customers place in us. In turn, we guard that trust by respecting the privacy of all of our clients, their customers, and our service providers and customers, particularly as it relates to maintaining the confidentiality of any personally identifiable information that we receive. The terms "we," "our," and "us" in this Privacy Policy refer to Agero. This Privacy Policy explains the types of personal information we collect through this website and by other means, how we use it, and the circumstances under which we may share it. This Privacy Policy is provided on behalf of Agero (including Agero Administrative Service, Corp. (formerly known as Cross Country Service Corp.), Cross Country Motor Club, Inc. and Cross Country Motor Club of California, Inc.) and applies to our current and former service providers and applicants to become our service providers. This Privacy Policy applies to any current and former service provider information that we receive in connection with this website, the provision of services, or communications with such persons via mail, email, phone or other methods ("information"), unless such other service specifically contains separate terms of service. A separate privacy policy is set forth on the website for our clients, customers, employees and applicants.
Information We Collect
When you visit our website, (formerly or contact us, we receive and collect certain information about you. The information that we receive and collect depends in part on what you do when you visit our website or how you contact us. For example, if you should sign up for newsletters, or when you use the Contact Us tool to request information or make specific inquiries regarding any of our products or services. In these instances you may provide personally identifiable information such as your name, address, e-mail address and credit card number.
We will limit the information we collect about you to what is necessary to administer our business, provide superior service, offer opportunities that we think would be of benefit to our service providers, clients and customers, improve the customer experience of this website, and ensure technological compatibility with your computer, cell phone, or other electronic or mobile device (collectively, "Computer").
Automatically Collected Information
Every time you visit this website or contact us, some information is automatically collected about you. This information may include, but is not limited to, some or all of the following items: the specific pages, buttons, images, videos, links, or forms that you access on this website; the type and version of Internet browser software and operating system you use; date, time, and duration of your website visit; your IP address; your domain; type of Computer (e.g. laptop, iPad, BlackBerry, iPhone); mobile carrier and/or Internet service provider; the location of your Computer, and demographic information concerning the country of origin of your Computer and the languages it uses.
Information Collected via Cookies
Cookies are small text files that are placed on your Computer to distinguish you from other visitors to this website. Using cookies is a standard practice for websites to collect or track information about your activities while using a website. We and our third party service providers may place cookies or similar files on your Computer for many of the reasons listed in this Privacy Policy while visiting this website. Most people do not know that cookies are being placed on their Computers when they visit websites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can choose not to accept cookies. You can also delete cookies from your Computer at any time. If you refuse cookies, the functionality of this website may be impacted or not function. Since every browser and Computer is different, you will need to follow your browser's instructions for disabling or deleting cookies.
How we use and share your information
Most of the information we collect is used to help deliver the services that our clients and customers request. It also may permit us to design and offer specific products and services that will be useful to our service providers, clients, our clients’ customers, and our customers, or that provide benefits, additional value or discounts. From time to time, we may share information that personally identifies you to Agero affiliates and to other non-affiliated entities including in the following manner:
• As may be required to deliver the requested services including sharing selected information with roadside assistance providers, emergency service providers, first responders, our wireless service providers, credit card processors, data management companies, and others;
• In response to judicial proceeding, subpoena, court order or other legal process;
• To comply with legal, regulatory or administrative requirements of governmental authorities;
• To protect the rights or property of Agero, its clients, suppliers or customers, and to enforce the provisions of our terms or policies, in cases of customer fraud or disputes, and/or to prevent harm to you or others;
• As disclosed in other applicable policies, terms of use, or other agreements;
• For marketing and other business purposes; or
• As permitted or required by law or as authorized by you.
You acknowledge and agree that communications, including phone calls or “chat” services, with Agero or its third party agents may be monitored or recorded and retained by Agero.
Some of our services may rely upon location information, including requests to locate a roadside customer or use of smart phone apps. To provide such services, we (and our affiliates, clients and partners) may transmit, collect, maintain, process and use your location data, including the real-time geographic location of your Computer (including your cell phone). Your request, or agreement to, provide the services through a purchase order, this website or your Computer (including your cell phone) constitutes your consent for us (and our affiliates, clients and partners) to transmit, collect, maintain, process and use of your location data to provide you with such services or to assist you in providing those services on Agero’s behalf.
You agree and consent that Agero and its affiliates may use the location information as well as other data that Agero receives from you for commercial use with their clients, customers, motor club members, third party vendors and with other parties as Agero may determine from time to time.
You agree and consent to Agero and its affiliates’ use of your location and other information to inform you of products and services made available from marketing partners, often with special network member benefits.
Our definition of personally identifiable information does not include "aggregate" information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personally identifiable information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer and service provider desires.
We maintain security standards that are designed to help us protect your information. While we use such security standards, we cannot guarantee that personally identifiable information you submit on this website will be secure, or that the services will be uninterrupted or error-free.
Our website contains links to and from other websites. Agero makes no representations whatsoever about any other websites that you may have accessed our website from or may access through this website. Agero is not responsible for the privacy practices or content of those websites and Agero expressly disavows any liability whatsoever for use of such websites. It is up to you to take precautions to ensure that whatever you select for your use is free of items of a destructive nature.
Notice to Persons Accessing this Website Outside the United States
If you reside outside the U.S., any information you provide to us on this website will be transferred out of your country and into the U.S. If you do not want your personally identifiable information to leave your country, do not provide the information to us. By providing personally identifiable information to us, you explicitly consent to the transfer of your information to the U.S. Personally identifiable information collected on Agero sites and services may be stored and processed in the U.S. or any other country in which Agero or its affiliates, subsidiaries or service providers maintain facilities.
Safe Harbor Policy
Agero abides by the U.S.-EU and U.S.-Swiss Safe Harbor Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland. Read our Safe Harbor Policy.
Use of this Website by Children
We do not intend to collect information from children who are under 18 years of age. If you are under 18, you should not provide information on this website and should ask your parent to do so for you.
Changes to this Privacy Policy
Please note that we will periodically make changes to our privacy policy and we reserve the right to change this Privacy Policy at any time. We will alert you that changes have been made by indicating at the top of the privacy policy the date it was last updated. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often. This Privacy Policy takes precedence over any previous privacy notices that we have issued related to our website and your continued use of our website constitutes your acceptance of any amendments to and the most recent version of this Privacy Policy.
Questions, Corrections and Removal
Please contact us at the address below with questions concerning our Privacy Policy, to update or correct your information provided to us, or to remove you from promotional mailing or e-mail lists. Please include enough information so we can contact you. Requests will be processed as soon as practical.
Attn: General Counsel
400 Rivers Edge Drive
Medford, MA 02155

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