Contact Us
If you have any questions regarding becoming a Service Provider for Agero, or you are a current Service Provider and have questions regarding your account, please feel free to contact us via the following channels:

Service Provider Account Support
Jobs in Progress


If you have questions about a job in progress or need to update Agero regarding a current job, please use the following:

Main Roadside Hotline

Accident Scene Management/Secondary Towing Hotline





1-800-541-2262, Option 1 or www.AgeroJobAssist.com

1-866-359-5425

Agero's Provider Advocate Group
Any question related to performance, territory, rates, Agero policies and services, or any other general inquiry

Click the button to the right to submit a ticket or call the hotline. A coordinator will respond to your inquiry within one business day.

1-866-219-8136

Phone Hours: 8:30 AM - 8:00 PM EST M-F

PAG


Billing Support
All billing inquiries including invoice submission, invoice reconciliation, and all other billing-related questions

1-800-541-2262, Option 2

Phone Hours:

8:30-11:30 AM EST - East Providers
(ME, VT, NH, MA, CT, RI, NY, NJ, PA, OH, MI, IN, IL, WI, MD, DE, WV, VA, KY, NC, SC, GA, FL, Washington, DC)

1:00-4:00 PM EST - West Providers
(WA, OR, ID, MT, WY, ND, SD, NE, KS, MO, IA, MN, CA, NV, HI, AK, UT, AZ, CO, NM, TX, OK, AR, LA, MS, AL, TN)

SPST


AgeroSupport Account Assistance
Questions regarding your AgeroSupport account: lock outs, password resets, etc. 1-866-560-8636

Technical Support
Questions or concerns regarding Swoop, RoadsideConnectTM or our third party software partners (Towbook, Beacon, etc.)

1-800-541-2262, Option 3

Phone Hours:
8.30-5:00 PM EST


Damages Team
Questions or concerns regarding vehicle damage damageteam@agero.com

Network Recruitment - New Provider Applications
If you're looking to join our network of Service Providers, please visit info.Agero.com to fill out an application. If you're a good fit for our network, a member of our Recruitment team will reach out to you.
Invoice Submission

We encourage all our Service Providers to submit invoices online at AgeroSupport.com via the Submit Invoices page. However, if you need to send in information via mail please use the following address:

Agero
P.O. Box 9139
Medford, MA 02155

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